Supermart.ng is the leading online supermarket and grocery delivery service in Nigeria. Order online from over 10,000 groceries and receive same-day delivery.
Responsibilities
- Manage flow of customer orders from initiation to delivery
- Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
- Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
- Determine the best delivery method for each delivery
- Negotiate rates with logistics service providers
- Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
- Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
- Prepare an end-of-day report with accurate and complete information.
- Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary.
- Lead or participate in cross-functional initiative.
- Ensure sharing of best practice among the team to drive efficiency.
| Minimum: HND Experience: 1-3 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Expires: 31-10-2018 |
General Requirements
- A University degree in any discipline
- 1-2 years' experience
- Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
Additional Information:
- Must be computer literate
- Excellent analytical thinking
- Knowledge of or willingness to learn new productivity tools
- High level of initiative with ability to self-manage
- Excellent written and verbal communication
