Pruvia Integrated Limited - We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery.
Responsibilities
- We are recruiting to filled the post of a Customer Service Officer, she will be responsible for acting as a liaison between customers and the organization. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.
Responsibilities
- Resolve customer complaints via phone, email, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
| Minimum: HND Experience: year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 30-10-2018 |
General Requirements
- Comfortable using computers.
- Open for HND Holders only.
- Ability to serve a constant stream of customers at all times of day and evening.
- Female Applicants Only.
- Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation.
- Ability to deal with people in an uplifting manner.
- Ability to solve customer problems.
- Ability to be a quick thinker, research and troubleshoot.
- Basic computer skills.
