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Operations Manager (Expatriate)

Adexen Limited - Lagos


Posted: Sep 17th, 2018

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Adexen is a global Human Ressources Company providing business and support services in Europe and Africa.


Responsibilities

Job Description

  • Provide leadership, coaching, and direction to the assigned restaurants, to maximize the long-term sales and profit potential of each restaurant
  • Build a positive business relationship with restaurant managers and restaurant leadership team.

Responsibilities

  • Demonstrate and reinforce the leadership behaviors and basic people minimums necessary to gain commitment from crew, shift managers and restaurant leadership team.
  • Ensure that all assigned restaurants are adequately staffed to maximize sales potential and that turnover among all restaurant employees is reduced.
  • Know, enforce and educate all restaurant employees, on all appropriate HR policies, labor laws, security and safety procedures.
  • Develop, trains, rewards and recognizes the results of all levels of restaurant employees.
  • Consult with the restaurant leadership team on employee commitment measurement and assists with plan to increase employee's loyalty, satisfaction and pride.
  • Complete and present performance appraisals based on deemed goals and objectives for each Restaurant Manager. Ensures performance reviews are completed on all restaurant employees in a timely basis.
  • Ensure that individual development plans are implemented, and diversity staffing objectives are met.
  • Protect the company’s brand by ensuring that restaurants meet the company’s quality control, safety and sanitation standards.
  • Teach restaurant managers and restaurant leadership teams critical restaurant systems that produce consistently high levels of quality control.
  • Ensure that restaurants properly execute national promotions.
  • Ensure that there is an on-going local store marketing plan for each restaurant.
  • Coordinate implementation and execution of new products and processes consistently within assigned group of restaurants.
  • Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to create and accomplish business and profit plan objectives.
  • Use all informational resources available such as Project Management Organization, Gap Analysis, and customer satisfaction measurement to identify opportunities and threats to build a business plan to optimize market potential.
  • Complete various audits to ensure that their restaurants meet the company's standard practices and procedures regarding cash and security.

Minimum: B.Sc/B.A
Experience: 5-7 year(s)
Location: Lagos
Job Type: Permanent
Salary: Negotiable
Expires: 17-10-2018

General Requirements

  • Bachelor's Degree in Hospitality or related discipline.
  • Minimum of 7 years’ experience in operation.
  • Knowledgeable in POS (omega – Micros) programming.
  • Problem solving and decision-making skills.
  • Financial and Analytical Skills.
  • Leadership Skills.
  • Good Planning and Organizing Skills.
  • Good command of Microsoft office applications.
  • Ability to work under stress.
  • Ability to work in multitask environment.