Customer Care/Social Media/Project Marketing Executive
McTimothy Associate Consulting - Lagos
Posted: Sep 14th, 2018
Login to ApplyMcTimothy Associates is a full-service Management consulting, Recruitment/HR and Business Training firm.
Responsibilities
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Performing research on current benchmark trends and audience preferences
- Designing and implementing social media strategy to align with business goals
- Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
- Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
- Suggest and implement new features to develop brand awareness, like promotions and competitions
- Stay up-to-date with current technologies and trends in social media, design tools and applications
- Work with marketing director to create marketing strategy.
- Create project budgets and timelines
- Develop and maintain external vendor relationships
| Minimum: HND Experience: 1-3 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 14-10-2018 |
General Requirements
- Minimum academic qualification of HND in related field
- Cognate work experience as a Customer care Representative
- Strong phone contact handling skills and active listening
- Ability to deliver creative content (text, image and video)
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively
- Candidates must have good communication and presentation skills and be result oriented.
- Team player, creative, positive, ambitious.
