At InfoWARE Limited we provide our clients with first rate business solutions and back it up with unequalled service and support. Our objective from the onset is to ensure that our clientele are provided with the cutting edge in today’s competitively minded business environment.
Responsibilities
As a customer facing support engineer your role will be to provide physical,phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Supported by our quality assurance team,subject matter experts and training and development department,you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
We are looking for a dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in French and English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
DUTIES AND RESPONSIBILITIES
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management.
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
| Minimum: B.Sc/B.A Experience: 1-3 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 31-10-2018 |
General Requirements
- Superior researching,problem solving and troubleshooting skills.
- Adaptability to work independently and part of a team bringing in experts when needed.
- Excellent customer service skills.
- Prior customer service or support experience required.
- Passion for technology and learning.
- Knowledge of SQL.
