IT Support Specialist
Outcess Solutions Nigeria Limited - Lagos
Posted: Jun 12th, 2018
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Responsibilities
A top business process outsourcing company urgently requires the services of qualified candidates to fill the position of IT Support Specialist.
Main Duties:
- Advanced technical troubleshooting of hardware and software issues courteously and expeditiously
- Appropriately handle and track customer support requests via phone, e-mail, voice mail, IM, and in-person
- Maintain daily IT operations within the office – ensuring System Uptime above 99.5%
- Provide guidance and oversee activities of other Support team members, as requested
- Facilitate on-site networking infrastructure tasks as directed by network administrators in other offices
- Track and maintain end-user technology equipment, accessories, and network hardware
- Second and third level support for laptop upgrades and installations
- Evaluate emerging technologies and software lifecycles for compatibility with current systems
- Assist users with software issues for a predefined set of software or solutions
- Assist in planning of work unit IT architecture
- Provide technical guidance to assigned customer base
- Diagnose and resolve day to day operations issues – measured against the number of negative feedback from Client (both internal & external)
- Establish and resolve connectivity issues within the company operational sphere
- Facilitate users in obtaining access to systems
- Implement security policies and protocols of the Company
- Implement backup and recovery policies procedures
- Assist with the assigned user account administration and file rights management
- Research solutions using knowledge bases, white papers, and vendors documentation; serve as liaison between technical staff and end users to resolve customer/user problems and concerns
- Develop and provide user training for basic software and hardware use
- May administer servers and/or networking equipment
- Assist in and provide information for strategic planning process at work unit or departmental level
| Minimum: B.Sc/B.A Experience: 1-3 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 27-07-2018 |
General Requirements
- Associate’s or bachelor’s degree in computer science or a related field.
- 1+ years of experience in a technical support role.
- Certifications are preferred, but not required.
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
