CRM Consultant - Mirosoft Dynamics
Outcess Solutions Nigeria Limited - Lagos
Posted: Jun 7th, 2018
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Responsibilities
A top business process outsourcing company urgently requires the services of qualified candidates to fill the position of CRM Consultant.
Key Responsibilities
- Consulting – covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilizing primarily Dynamics 365 or earlier Dynamics versions such 2016 and 2015
- Business and process analysis
- Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
- Liaising with developers and clients –act as a point of communication
- Quality Assurance & Documentation Knowledge and Expertise
| Minimum: B.Sc/B.A Experience: 3-5 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 22-07-2018 |
General Requirements
- Over 3 years Dynamics CRM consultancy experience
- Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
- Experience of providing Pre-Sales Demonstrations
- Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
- Excellent communication and problem solving skills
- Excellent understanding and knowledge of core Microsoft Dynamics CRM/365modules
- Microsoft SQL Server understanding
- Ability to create high quality functional documentation and strong requirements gathering skills
Person Specification:
- Highly confident with providing support and training to users
- Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
- Experience across a number of industries – ideally strong finance experience
- Solves complex problems with creative solutions
- Self-Starter with ability to handle multiple tasks and shifting priorities
- Thinks clearly and calmly under pressure
- Places emphasis on client satisfaction
- Business analysis
- Client facing skill
