Asset Support Technician - Lagos (3)

Enabled Solutions - Lagos

Posted: May 15th, 2018

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Enabled Solutions is a leading provider of business and technology consulting services to blue chip organizations in the private and public sector.

Responsibilities

Enabled Business Solutions Limited, a Lagos based manpower and IT services company seeks smart, highly motivated and experienced Asset Support Technicians for a contract position with our client, a major Multinational Oil and Gas company that specializes in provision of oil and gas exploration and production services. 

Job Description:

• Manages and supports all IST User Support assets (Workstations, network printers, PDA, etc) in circulation in JV in the E@SI or any other application used by the department.
• Manages the department’s new stocks’ inventory and administer the Inventory Management Service (IMS) tool – E@SI or any other inventory management application approved by User Support management
• Ensures that products supplied by vendors meet the right specifications and standards in line with the department’s standards / requirements.
• Acts as the department’s asset management Configuration Item (CI) creator, creates new items in the E@SI database and updates regularly the CIs accordingly.
• Ensures regular updates of inventory forms from interveners in the inventory E@SI database.
• Keeps up to date database and track of all faulty equipment and contact vendors for the replacement and repairs of faulty equipment.
• Produces reports of User support Asset at any time as may be demanded by the User support management. 
• Ensures that IT assets are properly identified, labelled and protected against misuse, abuse, theft or damage.
• Liaises with User Support methods for consistency in the records of User Support workstation records in E@SI or any other inventory management application used by the department and AD.
• Prepares, update and produces a weekly report of User support equipment inventory to User support management
• Ensures that all User support IT damaged & obsolete equipment are sanitized in preparation for scraping.
• Any other task that may be assigned by the User Support manager.

General Technical Skills 

• Proficiency in the installation, maintenance and support of desktop and laptop PCs as well as peripherals and mobile devices.
• Knowledgeable in the use of SCCM(Systems Centre Configuration Manager) to build and deploy workstations and applications.
• Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within the client organisation.
• Understanding of the integration, service delivery and asset management processes within the organisation.
• Possess Basic Offshore safety induction and emergency training qualifications required for those who shall be providing this service in offshore production and drilling platforms if required.
• Proficient in the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices in a distributed environment.
• Familiar with the principles, methods, techniques and tools for the effective management of projects from initiation through to implementation.
• Knowledgeable in monitoring the effectiveness of installation and ensuring that appropriate recommendations for change are made.
• Ensure that change management and configuration management procedures are strictly adhered to.
• Understand the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a CONTRACT for the supply of services.
• Ability to interpret technical manuals and documentation and provides guidance for nontechnical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions
• Ability to assist users in making more effective use of computer systems, software applications
• Investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
• The use of proprietary tools for the recording, progressing and closing out of incidents and service requests.

Minimum: OND Experience: 3-5 year(s)

Location: Lagos Job Type: Contract

Salary: Attractive Expires: 26-06-2020

General Requirements

• OND with minimum of 3 years requisite experience in Computer Systems hardware & basic PC systems support. IT Systems / Microsoft certification are a plus.
• IT Certifications e.g. CompTIA A+, Microsoft certifications including MCTS (with at least one client workstation oriented certification e.g. Windows Vista, Microsoft Exchange client e.t.c.), MCITP, ITIL and/or any other relevant IT certifications.
• Ability to work long hours including public holidays.

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