Contract Manager/Team Lead - Lagos (1)

Enabled Business Solutions Limited - Lagos

Posted: May 15th, 2018

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Enabled Solutions is a leading provider of business and technology consulting services to blue chip organizations in the private and public sector.

Responsibilities

Enabled Business Solutions Limited, a Lagos based manpower and IT services company seeks smart, highly motivated and experienced Contract Manager/Team Lead for a contract position with our client, a major Multinational Oil and Gas company that specializes in provision of oil and gas exploration and production services. 

Job Description

• Co-ordinates the provision and deployment of PCs, peripherals, software, fixes, upgrades and support services to end-users in TEPNG JV District.
• Co-ordinates and manages rapid response and permanent resolution to problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
• Conducts investigations of operational problems, makes proposals for improvement, and implements them when appropriate, only escalating those which need specialist or management attention.
• Participates in team building and knowledge sharing activities of the team.
• Ensures that all incidents are investigated and resolved with minimal downtime to users with special attention to the VIPs.
• Participates in planning, evaluation and implementation of system updates, upgrades and deployments.
• Participates in the planning, design and implementation of processes and procedures.
• Ensures that all tasks are carried out and reported effectively and efficiently to agreed levels of service or specific requirements of service level agreements and in accordance with TOTAL’s standards and policies as defined in the Incident and Service Request Management tool E@SI (or its equivalent).
• Liaise/Synergize with the User support methods team sections to achieve problem resolution and resultant user satisfaction when required.
• Provision of a weekly and monthly IST E@SI (or its equivalent) KPI report showing support teams’ performance in incident, service request management and other related reports that may be demanded by TOTAL management.
• Monitors progress of requests for support and ensure users and other interested parties are kept updated with relevant information.
• Analyses work in progress, takes action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate.
• Acts as an interface where necessary between users and other service delivery teams
• Participates in reviews of systems performance, provides advice, and assists specialists or other system or service providers to plan details of amendments and upgrades to systems.
• Creation, maintenance and improvement of installation procedures, user guides and other process documentation within area of authority.
• Keeps up to date with IT solutions evolution and methods of implementation. Recommends new technologies (hardware/software) to improve existing systems
• Provides 2nd level Desktop & mobility support to users within the JV district.
• Carry out any other duties/projects that may be assigned to him/her by the hierarchy.

General Technical Skills

• Proficiency in the installation, maintenance and support of desktop and laptop PCs as well as peripherals and mobile devices.
• Knowledgeable in the use of SCCM(Systems Centre Configuration Manager) to build and deploy workstations and applications.
• Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within the client organisation.
• Understanding of the integration, service delivery and asset management processes within the organisation.
• Possess Basic Offshore safety induction and emergency training qualifications required for those who shall be providing this service in offshore production and drilling platforms if required.
• Proficient in the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices in a distributed environment.
• Familiar with the principles, methods, techniques and tools for the effective management of projects from initiation through to implementation.
• Knowledgeable in monitoring the effectiveness of installation and ensuring that appropriate recommendations for change are made.
• Ensure that change management and configuration management procedures are strictly adhered to.
• Understand the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a CONTRACT for the supply of services.
• Ability to interpret technical manuals and documentation and provides guidance for nontechnical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions.
• Ability to assist users in making more effective use of computer systems, software applications.
• Investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
• The use of proprietary tools for the recording, progressing and closing out of incidents and service requests.

Minimum: B.Sc/B.A Experience: 10-15 year(s)

Location: Lagos Job Type: Contract

Salary: Attractive Expires: 30-11-2018

General Requirements

• Minimum of 10 years requisite experience in Desktop and Mobile systems support and relevant IT certifications.
• A minimum of a BSc. in Computer Science, B.Eng or other related areas.
•  IT Certifications e.g. CompTIA A+, Microsoft certifications including MCTS (with at least one client workstation oriented certification e.g. Windows Vista, Microsoft Exchange client e.t.c.), MCITP, ITIL and/or any other relevant IT certifications. ITIL Service Management qualification is mandatory for onsite CONTRACT Manager.
• Ability to work long hours including public holidays. 
• PMP is an added advantage.

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