Junior Support Engineer - Port Harcourt (2 Positions)
- TEPNL Port Harcourt
Posted: May 14th, 2018
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Responsibilities
Enabled Business Solutions Limited, a Lagos based IT Consulting and Outsourcing services company, seeks smart, highly motivated and experienced Junior Support Engineers for a contract position with our client, a major Multinational Oil and Gas company, that specializes in provision of oil and gas exploration and production services, for immediate hire.
Job Description
- Ensures the provision and deployment of PCs, peripherals, software, upgrades and support services to end-users in TEPNG JV Districts.
- Ensures that all tasks are carried out and reported effectively and efficiently to agreed levels of service or specific requirements of service level agreements and in accordance with TOTAL’s standards and policies as defined in the Incident and Service Request Management tool E@SI (its equivalent).
- Liaise/Synergize with the contract manager and other support engineers to achieve problem resolution and resultant user satisfaction when required.
- Pre-meeting testing of video conference and meeting room facilities (video conference equipment, projector, screen, PC, audio speakers etc.
- Carry out regular checks on meeting room facilities, resolution or escalation where necessary of projector and video conference related issues.
- Setup & support video conference and meeting facilities in the video conference and meeting rooms in office locations.
- Provides IT support during events that require User Support intervention / support.
- Ensures that all incidents are investigated and resolved with minimal downtime to users systems and services.
- Responsible for the movement of all User Support Assets from the office to user location or to other official assigned location(s) by hierarchy.
- Provides inventory documentation of all IT equipment deployed or retrieved from users. Ensures updates are provided to the Inventory Management personnel
- Keeps up to date with IT solutions evolution and methods of implementation.
- Carry out any other duties/projects that may be assigned to him/her by the hierarchy.
General Technical Skills
- Proficiency in the installation, maintenance and support of desktop and laptop PCs as well as peripherals and mobile devices.
- Knowledgeable in the use of SCCM(Systems Centre Configuration Manager) to build and deploy workstations and applications.
- Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within the client organisation.
- Understanding of the integration, service delivery and asset management processes within the organisation.
- Possess Basic Offshore safety induction and emergency training qualifications required for those who shall be providing this service in offshore production and drilling platforms if required.
- Proficient in the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices in a distributed environment.
- Familiar with the principles, methods, techniques and tools for the effective management of projects from initiation through to implementation.
- Knowledgeable in monitoring the effectiveness of installation and ensuring that appropriate recommendations for change are made.
- Ensure that change management and configuration management procedures are strictly adhered to.
- Understand the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a CONTRACT for the supply of services.
- Ability to interpret technical manuals and documentation and provides guidance for nontechnical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions.
- Ability to assist users in making more effective use of computer systems, software applications.
- Investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
- The use of proprietary tools for the recording, progressing and closing out of incidents and service requests.
| Minimum: B.Sc/B.A Experience: 1-3 year(s) |
Location: TEPNL Port Harcourt Job Type: Contract |
Salary: Attractive Expires: 19-10-2018 |
General Requirements
- B.Sc. or B.Eng.
- Minimum of 3 years requisite experience in Desktop and Mobile systems support.
- IT Certifications e.g. CompTIA A+, Microsoft certifications including MCTS (with at least one client workstation oriented certification e.g. Windows Vista, Microsoft Exchange client e.t.c.), MCITP, ITIL and/or any other relevant IT certifications.
- Ability to work long hours including public holidays.
