Team Lead Systems Administrator
IT Horizons Nigeria Ltd. - Nationwide
Posted: Apr 26th, 2018
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Responsibilities
IT Horizons Limited is a leading ICT provider. The company requires the services of qualified candidates to fill the position of Team Lead Systems Administrator.
Department: Systems & Application
Reporting Line: Head Systems & Application
Summary/Objective
The team lead is responsible for the installation of new systems, applications, and prerequisite software releases and upgrades, evaluation and installation of patches, and resolves software related problems. The team lead also performs system backups and recovery, maintains data files, and monitors system configuration to ensure data integrity. The position requires knowledge of commonly used concepts, practices, and procedures of server, virtual server. The position assists in establishing and updating practices and procedures. The team lead will oversee these operations and a team of systems engineers. This person will rely on extensive experience and judgment to plan and accomplish goals, will perform a variety of complex tasks and projects, while demonstrating expertise in multiple areas such as virtualization, and server administration and overseeing the team operations. This person may provide coaching and consultation on complex projects to team members. The Team Lead works under general supervision, with a wide degree of creativity and latitude.
Responsibilities
- Service-oriented mentality
- High sense-of-ownership of the problems and requests assigned
- Focus on managing and resolving issues in alignment with the SLAs
- Strong inter and intra personal communication
- Establish and maintain communications with customers to keep them updated with status of their requests, influence customers, and successfully set their expectations
- Have well developed listening skills
- Able to manage difficult customer situations
- Ability to coach and encourage staff in technical and customer service issues
- Provide support for escalated issues that cannot be resolved within the established timeframes
- Able to perform root cause analysis of problems
- Maintain effective team relationships through appropriate communications skills, participation in and leading team discussions, and assisting other team members with resolving issues or completing projects
- Expert collaborator within team and with other departments and 3rd parties
- Influences strategy and direction as well as tactical methodology for achieving results
- Focuses on continuous improvement in team processes and practices
- Able to effectively lead a team of Systems Engineers
| Minimum: B.Sc/B.A Experience: 5-7 year(s) |
Location: Nationwide Job Type: Permanent |
Salary: Negotiable Expires: 10-06-2018 |
General Requirements
Skills and Qualifications
- Advanced level of experience in troubleshooting computer and networking issues
- Advanced level of experience with installing, updating, and supporting operating systems such as Windows Server and HP-UX
- Advanced level of experience with backups, restore and recovery models
- Advanced level of experience in implementing operational automation using scripts. Strong working knowledge of Active Directory and proper disk configurations
- Advanced level of experience working in a VMware production environment. Solid understanding of SAN configuration, operations, and usage
- Well established documentation skills
- Certification is a plus; Microsoft - MTA, MCSA, MCSE; CompTIA - A+, Network
- Bachelor of Science degree in Computer Science, Information Systems, or related fields 4+ year work experience in a production environment, beyond degree requirements.
- Ability to travel (expect less than 15%) to client sites and/or conferences.
