Responsibilities
SDSD, a global company with offices in UK, Greece, Bulgaria, Singapore, Malaysia, India, Vietnam and Nigeria requires the services of a Technical Support Engineer for Immediate employment.
We are currently looking to recruit a Technical Support Engineer, with good English to join our team based in our Ota office, Nigeria to work within our team.
Working as a Support Engineer you will have the following tasks:
- To analyse and troubleshoot complex problems in all areas, including Client/Server applications environment involving SQL, Windows platforms, and other environments.
- Perform installations and upgrades of the company products at customer sites
- Perform assigned work orders.
- Take ownership of customers’ requests for service, manage the resolution, and report regularly on the status.
- Be aware of changes to systems and understand how they affect day-to-day activities.
- Work closely with the Account Managers and Sales Team to achieve optimum customer satisfaction.
- Work closely with Delivery group and Development staff members.
| Minimum: B.Sc/B.A Experience: 3-5 year(s) |
Location: Ota, Ogun State Job Type: Permanent |
Salary: Attractive Expires: 23-03-2018 |
General Requirements
- Minimum 3 years’ experience in a similar role.
- Excellent knowledge of the English language, both written and verbal.
- Good understanding of the Microsoft Windows environment (Server products, Client products, common MS software products).
- Good understanding of networks and protocols.
- To be able to work as a team member and individually.
- Strong problem solving capabilities.
- Willing to work shifts, weekends, public holidays and have a flexible working attitude.
- Strong communication skills and ability to understand and follow oral and written instructions.
Position Type/Expected Hours of Work
This is a full-time position; you will be required to work 40 working hours a week
