Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers.
Responsibilities
Job Objective(s)
- Supports the outlet manager to grow sales through a focus on excellent customer service and relationship management.
- Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.
Duties & Responsibilities
- Acts as advisor or consultants to walk-in customers and over-the-phone customers.
- Provide friendly, efficient service to all walk-in customers.
- Offer information about merchandise selection to help customers choose wisely.
- Have deep product knowledge and exhibit familiarity with all product information.
- Actively listen to customers and then provide them with solutions that are exactly what they need.
- Excite customers about how new products can enhance their lives.
- Assist customer by suggesting additional merchandise that compliments their selections.
- Assist in pricing merchandise, markdowns, restocking and other retail related duties.
- Be able to effectively handle customer service issues.
- Assist and maintain visual merchandising and selling floor standards.
- Know and use promotional event information to maximize sales.
- Assist in preparation of periodic physical inventory exercises.
- Be able to use POS Systems for sales & other check-out functions
- Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.
| Minimum: HND Experience: 1-3 year(s) |
Location: Imo Job Type: Permanent |
Salary: Negotiable Expires: 30-06-2019 |
General Requirements
Minimum Education Qualifications
- Bachelor's Degree is a minimum.
- Masters Degree an advantage.
Required Experience:
- 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
- Strong communication skills.
- Good reporting skills.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
- Required Competencies
- Deep Knowledge of the different product categories & brands
Analytical Competencies:
- Skin types.
- Strong presentation skills.
- Negotiation skills.
- Persuasion Skills.
- Adept business knowledge.
- Abilities to organize.
- Strong written and verbal communication. Strong problem-solving skills.
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English.
- Above average Telesales/Phone Skills.
- IT skills.
- Customer service skills.
- Team skills.
- Excellent communication skills.
- Time Management skills.
