Call Centre Representative

Enabled Business Solutions Limited - Lagos

Posted: Jun 14th, 2019

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Enabled Solutions is a leading provider of business and technology consulting services to blue chip organizations in the private and public sector.

Responsibilities

• EFFECTIVE ENGAGEMENT :
  • Continual engagement of Partners through Calls, SMs and Emails.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • To effectively communicate and engage with every partner to increase their partnership.
  • To show and express our love to partners by communicating with them on their special days. (Anniversary and birthday)
  • To remind partners of upcoming partnership day and provide relevant information on upcoming events.
  • To successfully appreciate and motivate partners on their commitments to the ministry.
  • To convert inactive partners into active partners through motivational phone calls, emails, and text messages and to increase their partnership
• EFFECTIVE COMMUNICATION:
  • Following communication “scripts” when handling different products
  • Effectively communicate to Partners using approved content, scripts etc. to ministry standards.
  • Identifying partner’s needs, clarifying information, researching every issue and providing solutions and/or alternatives.
  • Build personal relationship with partners through effective communication processes such as phone calls, emails, and text messages.
  • To provide prompt resolution(s) to partner’s inquiries and complaints
  • To constantly update partners on the effectiveness and impact of their partnership commitments on the world.
  • To pray for partners as the needs arises during communication with them.
  • To effectively communicate Error free content sent out for communication
• PRODUCT SALE.
  • Seize opportunities to market products when they arise
  • Build sustainable relationships and engage Partners by taking the extra mile.
• MANAGEMENT OF VARIOUS CAMPAIGN ACCOUNTS.
  • On a daily basis the Call Centre Representative will acquire data from several countries in Europe, Asia, Australia, North America and engage according to the following categories;
  • Unsuccessful Payments: Solve problems encountered by partners/prospective partners who try to give but for one reason or the other their transaction was unsuccessful.
  • Inactive Financial Partners: Guide partners who signed up through our various portals or social media platforms; who showed interest in sponsoring.
  • Successful Payments: Engage active partners who are involved in sponsorship and encourage them to refer loved ones and family members to partner with us around the world.
  • MANAGEMENT OF PARTNERS’ DATABASE.
  • Create and Maintain Partners’ Database for all our active partners and prospective partners.
  • To gather and update necessary biographic and geographic information from partners
  • Maintain a record of partners’ financial and personal details and ensure the following is executed;
  • Thank them for their partnership.
  • Send them encouraging weekly messages
  • Send them information from the ministry regarding their partnership.
  • Invite them for online conferences.
  • Celebrate their birthdays and wedding anniversaries.
  • Keep records of all conversations in our call centre database in a comprehensible way.
• ATTEND TRAINING AND SEMINARS.
  • Frequently attend educational seminars, weekly review and planning meetings to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Minimum: B.Sc/B.A Experience: 3-5 year(s)

Location: Lagos Job Type: Permanent

Salary: Expires: 15-07-2019

General Requirements

• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening skills.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

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