9Mobile Customer Service Specialist (Lekki/Ajah Candidates Preferred)
Kay-C Nigerian Limited - Ajah, Lagos
Posted: Nov 12th, 2019
Login to ApplyKay C Nigeria Limited is located in Lekki-Epe Expressway, Eti Osa, Lagos. Our company is patterning with 9mobile to run its customer care
Responsibilities
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
| Minimum: HND Experience: 1-3 year(s) |
Location: Ajah, Lagos Job Type: Permanent |
Salary: Negotiable Expires: 31-03-2020 |
General Requirements
- B.A, B.Ed or BSc in Arts, (preferably English) or Sciences or Humanities.
- All must be computer literate.
- They must be passionate about people.
