Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers.
Responsibilities
Management:
- Lead others and work effectively with store team.
- Supervise, assign and direct activities of the store’s team.
- Effectively communicate information to store team and supervisors in an open and timely manner.
- Support Store team with actions plans for operational and service improvement.
Customer Service:
- Assist customers with their questions, problems and complaints.
- Promote the company's customer service culture (greet, offer help, and thank).
- Provide colleagues personalized customer service feedback and coaching.
- Handle all customer relations issues in accordance with company policy.
- Promote a positive shopping experience for all customers.
- Maintain customer privacy by not sharing customer data without authorization.
Merchandising/Presentation:
- Stock shelves.
- Manage re-order levels & restocking from HQ for the store.
- Conduct merchandizing activities in line with approved brand guidelines.
- Account for promotional and sales support materials.
- Organize and execute the display and maintenance of off-shelf merchandise.
| Minimum: HND Experience: 3-5 year(s) |
Location: Lagos, Imo Job Type: Permanent |
Salary: Expires: 22-06-2019 |
General Requirements
Required Experience:
- 3-4+ years of retail store experience.
- Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary.
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Required Competencies:
- Deep Knowledge of the different product categories & brands.
- Analytical competencies.
- Skin types.
- Strong presentation skills.
- Negotiation skills.
- Persuasion Skills.
- Adept business knowledge.
- Abilities to organize.
- Strong written and verbal communication.
- Strong problem-solving skills.
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English.
- Above average Telesales/Phone Skills.
- IT skills.
- Customer service skills.
- Team skills.
- Excellent communication skills.
- Time Management skills.
