Rovedana Limited is an indigenous company specialized in the area of Business Process Outsourcing, payroll management and healthcare plans.
Responsibilities
Job Description
- The intending "HR Operations Professional" will enhance employee performance, whilst stimulating staff retention and client satisfaction from all our service bouquet.
Organizational Responsibilities
- Working directly with management and with other teams to improve work relationships, build morale and increase productivity and retention.
- Maintaining in-depth knowledge of legal requirement related to day-to-day management of employees and partnering with legal department as required.
- Building and maintaining relationships with clients and key personnel within clients’ organizations.
- Conducting business reviews to ensure clients are satisfied with services.
- Intimating customers of other service offerings of the company.
- Work with sales team to increase client base through leveraging on existing client referrals.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring account managers are aware of changes within clients.
- Identify and seize opportunities to cross-sell and increase client portfolio.
Reporting:
- Weekly: Cross-selling opportunities, Staff Leave, Staff Medicals, Loan request, and Queries (Pending and resolved).
- Monthly: Training needs, Retention rates, Approved Loan, payroll and invoicing, Termination/Exit, Confirmation, and Verification.
Functional Responsibilities:
- Ensuring payment of staff salaries and attending to staff complaints in respect of non-salary payment for resolution.
- Appraising seconded staff and submit detailed report to the clients to aid effective decision making.
- Inducting new staff by ensuring they are familiarized with the organization and its work processes.
- Resolving employee relations issue and addressing grievances with the various sub- teams.
- Identifying training needs for staff and ensuring those needs meet the objectives of the business.
- Demonstration of empathy on all staff issues. This is done by acknowledging and resolving (where possible) all issues within 4 hours of receipt of mails.
- Dealing with all request from clients. Such request must be treated not later than a few hours upon receipt of mail.
- Performing other duties as may be assigned by the team lead and the unit head.
- Attending meetings with clients.
- Achieving client relationship targets and KPI’s
Key Relationships:
- Staff (Internal and outsourced)
- Sales Team
- Operations Team
- Clients (existing and potential)
| Minimum: B.Sc/B.A Experience: 3-5 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Expires: 28-02-2019 |
General Requirements
- B.Sc. Degree in Social Science related course.
- At least 3 years work experience in HR outsourcing, payroll management, performance management and labour relations management
Key Skills:
- Excellent relationship management skills.
- Excellent communication skills.
- Excellent knowledge of Personnel management.
- Excellent analytical skills.
- Excellent knowledge of Labour relations management.
- Excellent knowledge of performance management process.
- Excellent data entry management & reporting skills.
- Knowledge of compensation, wage structure and benefits administration.
- Knowledge of basic Accounting and Finance skills.
- Attention to details.
